Saturday, 20th Feb - National carrier Kenya Airways (KQ) was on Friday forced to respond following claims of poor customer service after over 50 Kenyans were left stranded at the John F. Kennedy International Airport in New York City, USA, since Sunday, February 14.
Lanji Ouko Awori claimed, in a tweet on Thursday, that the airline had been cancelling flights from Sunday, with no communication to the passengers.
“Fly directly from Newyork with KQ at your own peril! Customer Service is non-existent, on day 3 arguing with a wall because there is no customer service,” Awori tweeted.
Awori claimed that the passengers’ Covid-19 certificates had expired hence frustrating efforts to switch flights.
In their response, KQ said its flight that had been scheduled for February 16 had been rescheduled “due to a technical hitch & snowstorm”.
However, the airline said, affected passengers were either “re-routed or accommodated until the next flight or -ve PCR test”.
Awori dismissed the airline’s claims as “lies” saying the flight was cancelled without any communication.
The developments come at a time, thousands of flights continue to be cancelled in the US over brutal winter storms.